Available for remote opportunities worldwide

A. Muhammad Riefaldhi

Customer Support · Operations · Administrative Support · Data Management · AI & Workflow Automation Enthusiast

Customer Support & Operations professional with experience in customer service, administration, reporting, inventory management, and team coordination across the retail and entertainment industries. Passionate about improving operational efficiency, delivering excellent customer experiences, and continuously learning new technologies including AI productivity tools and workflow automation.

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Makassar, Indonesia mriefaldhy@gmail.com +62 896-0166-9356

About

A reliable operator behind the scenes

Bridging customer experience, accurate reporting, and day-to-day operational excellence.

A. Muhammad Riefaldhi
3+ yrs
Experience
50–100
Customers/day
99.8%
Doc accuracy
B2
English (TOEFL 510)
Customer ServiceOperationsAdministrationReportingInventoryTeam CoordinationEvent SupportAI Productivity

Work Timeline

  1. PT Bintang Wahana Indonesia (KiddoLand)

    Nov 2024 – Jul 2026

    Operations Crew · Backup Operational Lead

  2. PT Trans Media Entertainment

    Mar 2023 – Nov 2024

    Snow Rangers

  3. PT Midi Utama Indonesia Tbk (Alfamidi)

    Nov 2019 – Feb 2020

    Retail Staff

Skills

Toolkit & competencies

The stack and soft skills that keep operations running smoothly.

Technical Skills

Microsoft ExcelGoogle SheetsGoogle WorkspaceMicrosoft OfficeReportingData EntryDatabase ManagementInventory ManagementDashboard ReportingConditional FormattingData ValidationBasic Pivot TableCanvaNotionChatGPTGeminin8nHubSpot (Basic)Zendesk (Basic)

Core Competencies

Customer SupportAdministrative SupportOperationsTeam CoordinationInventoryReportingDocumentationEvent CoordinationCommunicationProblem SolvingTime ManagementAdaptability

Featured Projects

Selected work & deliverables

Practical operational tooling, reporting dashboards, and a hands-on AI automation experiment.

Sales Dashboard 1Sales Dashboard 2
Reporting

Sales Dashboard

Built monthly sales reports using Microsoft Excel to monitor revenue performance, weekly summaries, achievement percentages, charts, and operational KPIs.

Responsibilities

  • Designed monthly recap with target vs. achievement
  • Created per-SKU breakdown charts
  • Maintained daily, weekly, and monthly views

Technologies

Microsoft ExcelPivot TablesChartsConditional Formatting

Skills

ReportingData AnalysisDashboard Design
Customer Database Management
CRM

Customer Database Management

Managed customer records using Google Sheets including customer information, contact details, birthdays, and operational tracking.

Responsibilities

  • Maintained 4,000+ customer records
  • Built filters & data validation
  • Flagged duplicates and invalid numbers

Technologies

Google SheetsData ValidationFilters

Skills

Data EntryDatabase ManagementAccuracy
Visitor Logbook System
Operations

Visitor Logbook System

Created and maintained visitor logbooks to monitor customer check-in, check-out, remaining play time, locker usage, and daily operational activities.

Responsibilities

  • Tracked check-in / check-out per shift
  • Monitored locker usage & remaining duration
  • Generated daily operational summaries

Technologies

Google SheetsTime FunctionsConditional Formatting

Skills

OperationsDocumentationAttention to Detail
Event Registration Management
Events

Event Registration Management

Managed participant registration, attendance, payment tracking, and event administration for KiddoLand competitions.

Responsibilities

  • Registered participants & guardians
  • Tracked payment status & receipts
  • Coordinated attendance on event day

Technologies

Google SheetsFiltersStatus Tracking

Skills

Event CoordinationAdministrationCommunication
AI

AI Workflow Automation

Built a basic AI chatbot workflow using n8n integrated with OpenAI as a learning project to understand workflow automation and AI-powered business processes.

Responsibilities

  • Connected n8n with OpenAI API
  • Designed conversational flow
  • Tested automation triggers end-to-end

Technologies

n8nOpenAIWebhooks

Skills

Workflow AutomationAI ProductivityProblem Solving
Watch Demo

Experience

Where I've made an impact

  1. PT Bintang Wahana Indonesia (KiddoLand)

    Operations Crew · Backup Operational Lead

    Nov 2024 – Jul 2026

    • Served 50–100 customers daily
    • Processed 60–70 cashier transactions daily
    • Assisted operational reporting
    • Supported inventory management
    • Coordinated with multiple departments
    • Assisted purchase order documentation
    • Trained new employees
    • Served as Backup Operational Lead
    • Event PIC

  2. PT Trans Media Entertainment

    Snow Rangers

    Mar 2023 – Nov 2024

    • Crowd control
    • Guest briefing
    • Ride operation
    • Guest safety
    • Event support
    • Lost & Found handling

  3. PT Midi Utama Indonesia Tbk (Alfamidi)

    Retail Staff

    Nov 2019 – Feb 2020

    • Customer service
    • Cashier
    • Stock opname
    • Store operation

Certifications

TOEFL Score

510

English Level

Upper Intermediate

CEFR B2

SMKN 7 Makassar — Social Care · 2015–2018

Remote Readiness

Laptop

AMD Ryzen 5 7430U · 16 GB RAM

Internet

297 Mbps ↓ · 43 Mbps ↑

Schedule

Flexible shift, all time zones

Collaboration

Google Workspace · Teams · Zoom

Comfortable with remote collaborationAI productivity toolsAsync-friendly

Contact

Let's work together

Open to remote roles in Customer Support, Operations, and Administrative work — worldwide.

Email

mriefaldhy@gmail.com

Phone

+62 896-0166-9356

LinkedIn

amuhammadriefaldhi

GitHub

Coming soon

Notion Portfolio

Coming soon

CV

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